5-Day Return Policy
We accept authorized returns within 5 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. Scooter Parts will not be held responsible for installation or labour expenses, towing expenses, additional repair expenses, or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (082 8252356) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 5 calendar days for all products, regardless of the party at fault.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason:
NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.
You need to submit a return request online. Simply go to My Account --> Orders --> Return Item.
1. Select the reason for the return
2. Select the requested action
3. Add your detailed comments and submit request
We will contact you to arrange for collection of the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
Unless the product is damaged or we've delivered the incorrect item, you will be liable for the following, depending on your requested action:
If your request is approved, then depending on your requested action:
Refunds can take between 5-10 working days to process.
Please contact us for assistance, if required.