Shipping & returns

5-Day Return Policy

We accept authorized returns within 5 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, including all items and components that were included in the original package.  Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. Scooter Parts will not be held responsible for installation or labour expenses, towing expenses, additional repair expenses, or defective parts during installation.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (082 8252356) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 5 calendar days for all products, regardless of the party at fault.

NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS. 

The following parts or products are NOT RETURNABLE for whatever reason:

  1. Special-order products
  2. Custom-made products
  3. Parts that have been modified

NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.

Returns process

You need to submit a return request online. Simply go to My Account --> Orders --> Return Item

1. Select the reason for the return

  • Incorrect product delivered
  • Ordered the wrong item
  • Defective product

2. Select the requested action

  • Exchange
  • Refund - Store Credit
  • Refund - Cash

3. Add your detailed comments and submit request

Refunds/Exchanges

We will contact you to arrange for collection of the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.

Unless the product is damaged or we've delivered the incorrect item, you will be liable for the following, depending on your requested action:

  • Exchange: cost of collection and redelivery
  • Refund - Store Credit: cost of collection
  • Refund - Cash: cost of collection plus 5% of the value of the returned items (intended to cover transaction charges levied by our payment gateway)

If your request is approved, then depending on your requested action:

  • Exchange: we'll contact you to arrange redelivery of the exchanged item (should there be any additional charges payable, a payment link will be sent to you via our secure payment gateway)
  • Refund - Store Credit: a voucher will be emailed to you that can be used for any future purchase (any relevant charges as described above will be deducted from the value of the voucher)
  • Refund - Cash: a credit will automatically be applied to your credit card or original method of payment (any relevant charges as described above will be deducted, and the balance refunded)

Refunds can take between 5-10 working days to process.

Please contact us for assistance, if required.